Digital marketing: the centennial consumer and their perception of social networks as a point of sale for clothing and accessories

Authors

DOI:

https://doi.org/10.35290/re.v4n3.2023.851

Keywords:

innovative behavior, social media marketing, perception, consumer

Abstract

The objective of this research is to analyze the behavior of the centennial consumer with respect to the intention to purchase clothing or accessories through social networks (RRSS) in the city of Machala. For this purpose, the theory of planned behavior (TPB) and the technological acceptance model (TAM) will be applied.

The result of this research contributes to understanding the factors that influence consumer purchase behavior and offers possible strategies to promote purchase intention through RRSS. The methodology has an exploratory and quantitative approach. For the empirical analysis, a questionnaire has been used that has been applied to a convenience sampling of 100 people and the analysis of results has been developed with the structural equations technique (PLS-SEM).

The results obtained confirm that the key factors identified influenced the approval of the hypotheses raised in this research, showing that the components of adaptability have a positive influence on the intention to purchase clothing and accessories.

References

Abdallah, A. (2018). Investigating the impact of social media advertising features on customer purchase intention. International Journal of Information Management, 42, 65-77. https://doi.org/10.1016/j.ijinfomgt.2018.06.001 DOI: https://doi.org/10.1016/j.ijinfomgt.2018.06.001

Arora, N., y Aggarwal, A. (2018). The role of perceived benefits in formation of online shopping attitude among women shoppers in India. South Asian Journal of Business Studies, 7(1), 91-110. https://doi.org/10.1108/SAJBS-04-2017-0048 DOI: https://doi.org/10.1108/SAJBS-04-2017-0048

Bhatti, A., & Akram, H. (2020). The moderating role of subjective norms between online shopping behaviour and its determinants. International Journal of Social Sciences and Economic Review, 2(2), 1-9. https://doi.org/10.36923/ijsser.v2i2.52 DOI: https://doi.org/10.36923/ijsser.v2i2.52

Chauhan, S., Banerjee, R., & Banerjee, S. (2019). The impact of website quality and reputation on purchasing intention towards online shopping. Amity School of Communication, 10, 151-158. https://doi.org/10.31620/JCCC.12.19/15 DOI: https://doi.org/10.31620/JCCC.12.19/15

Contreras, M., y Vargas, J. (2021). Conceptualización y caracterización del comportamiento del consumidor. Una perspectiva analítica generacional. ACADEMO, 8(1), 15-28. https://doi.org/10.30545/academo.2021.ene-jun.2 DOI: https://doi.org/10.30545/academo.2021.ene-jun.2

Dai, W., Arnulf, J., Lao, L., Wan, P., & Dai, H. (2019). Like or want? Gender differences in attitudes toward online shopping in China. Psychology & Marketing, 36(4), 354-362. https://doi.org/10.1002/mar.21183 DOI: https://doi.org/10.1002/mar.21183

Díaz, C., López, M., y Roncallo, L. (2017). Entendiendo las generaciones: una revisión del concepto, clasificación y características distintivas de los baby boomers, X y millennials. Clío América, 11(22), 188-204. https://doi.org/10.21676/23897848.2440 DOI: https://doi.org/10.21676/23897848.2440

Encalada, G., Sandoya, L., Troya, K., y Camacho, J. (2019). El marketing digital en las empresas de Ecuador. Journal of Science and Research, 5(1), 1-10. https://doi.org/10.5281/zenodo.3597830

Eriksson, N., Rosenbröijer, J., & Fagerstrom, A. (2017). The relationship between young consumers’ decision-making styles and propensity to shop clothing online with a smartphone. Procedia Compúter Science, 121, 519-524. https://doi.org/10.1016/j.procs.2017.11.069 DOI: https://doi.org/10.1016/j.procs.2017.11.069

Gómez, E., y Palacios, W. (2021). Revisión de literatura sobre marketing en redes sociales. Revista Interfaces, 4(1), 63-83. https://revistas.unilibre.edu.co/index.php/interfaces/article/view/8236/7342

Hu, S., & Zhu, Z. (2022). Effects of social media usage on consumers’ purchase intention in social commerce: a cross-cultural empirical analysis. Frontiers in Psychology, 13, 425-436. https://doi.org/10.3389/fpsyg.2022.837752 DOI: https://doi.org/10.3389/fpsyg.2022.837752

Nguyen, T., Newby, M., & Macaulay, M. (2019). The impact of social media on consumer behaviour: A case study of apparel retailers. Journal of Retailing and Consumer Services, 271-280.

Peña, N., Gil Saura, I., Rodríguez Orejuela, A., & Siqueira Junior , J. (2020). Purchase intention and purchase behavior online: A cross-cultural approach. Heliyon, 6(6), 11. https://doi.org/10.1016/j.heliyon.2020.e04284 DOI: https://doi.org/10.1016/j.heliyon.2020.e04284

Real, I., Leyva, A., y Heredia Bustamante, J. (2018). Uso e impacto de las redes sociales en las estrategias de marketing de las PyME´s. Revista de Investigación Académica sin Frontera: División de Ciencias Económicas y Sociales, (19). https://revistainvestigacionacademicasinfrontera.unison.mx/index.php/RDIASF/article/view/47 DOI: https://doi.org/10.46589/rdiasf.v0i31.286

Schuetzler, R., Grimes, M., & Scott Giboney, J. (2019). The effect of conversational agent skill on user behavior during deception. Computers in Human Behavior, 97, 250-259. DOI:10.1016/j.chb.2019.03.033. DOI: https://doi.org/10.1016/j.chb.2019.03.033

Shafique Ur, R., Anam, B., Rapiah, M., & Hazeline, A. (2019). The moderating role of trust and commitment between consumer purchase intention and online shopping behavior in the context of Pakistan. Journal of Global Entrepreneurship Research, 9(43), 25. https://doi.org/10.1186/s40497-019-0166-2 DOI: https://doi.org/10.1186/s40497-019-0166-2

Tandon, U., Kiran, R., & Sah, A. (2016). Customer satisfaction using website functionality, perceived usability and perceived usefulness towards online shopping in India. Information Development, 32(5), 1-17. https://doi.org/10.1177/0266666915621106 DOI: https://doi.org/10.1177/0266666915621106

Xiong, L., Xiaodong, Z., Wangtu, X., & Wei, P. (2020). Measuring ease of use of mobile applications in e-commerce retailing from the perspective of consumer online shopping behaviour patterns. Journal of Retailing and Consumer Services, 55. https://doi.org/10.1016/j.jretconser.2020.102093. DOI: https://doi.org/10.1016/j.jretconser.2020.102093

Published

2023-10-10

How to Cite

Flores Jimenez, B. F., Sánchez Jiménez, M. Y., Coyago Loayza, X. S., & Bonisoli, L. (2023). Digital marketing: the centennial consumer and their perception of social networks as a point of sale for clothing and accessories. ERUDITUS JOURNAL, 4(3), 25–41. https://doi.org/10.35290/re.v4n3.2023.851

Issue

Section

Articles